Electric gate repairs, servicing and emergency call-outs

It's usually one of three things: power, the safety devices, or the control board. If nothing on the gate responds, start with the supply and the fuse or breaker for the gate. If the gate has power but ignores everything, the control board has often locked out after detecting a fault. Ring us before resetting it again and again, because a board that keeps tripping is telling you something.

Most often it's a safety device that thinks something is in the way. A dirty, misaligned or waterlogged photocell will hold a gate open indefinitely, and so will a damaged safety edge. It can also be a limit switch that has drifted. Until it's fixed, an open gate isn't securing anything, so it's worth treating as urgent.

It's almost always the safety devices rather than the motor, for the same reasons as above, because a gate is designed to fail safe by staying open. Have a look for anything sitting in the beam.

The motor is getting power but isn't turning the gate, which usually means a failed capacitor, a seized or worn gearbox, or a gate that is physically obstructed or has dropped on its hinges. Please stop using it. Running it like this does further damage.

No hum, no movement. Check the supply first. Beyond that it's usually the motor, the capacitor or the wiring between the board and the motor, all of which need an engineer.

If one fob has stopped, it's normally the battery or the fob itself. If every fob and the keypad have stopped together, it's the receiver, the aerial or the board. Receivers are one of the most common parts we replace.

Stop using it and ring us. A sliding gate off its track can fall, and a swing gate dragging on the ground is putting the whole load through the hinges and the motor.

Yes. We service and repair systems we didn't install, on any make, and it's one of the main reasons people ring us. We diagnose across the mechanical, electrical and control parts of a system, not only the parts we're most familiar with.

Yes. We work regularly with CAME, FAAC, BFT, Nice, Beninca, DEA, Roger Technology and Locinox, among others. We're not tied to a single manufacturer, so we're not limited to the makes one brand will let us touch.

The makes we work with.

No. A one-off call-out is fine and you don't have to sign anything first. A contract gets you lower call-out charges, discounts on parts and additional services, a priority enquiry line and an annual service reminder, but it isn't a condition of us coming out.

Two years of parts and labour, on systems held under a service contract with us. The service contract is the condition, not the small print: the warranty applies to systems we're looking after on an ongoing basis.

It depends on how hard the gate works, and we'll recommend an interval at the survey. dhf TS 013-1:2021, the trade body code of practice, doesn't set a single universal interval, but it does state at section 6.5 that force testing is necessary as part of regular planned maintenance, and it requires the testing instrument to be calibrated annually.

Every planned service visit covers the mechanical, electrical and control parts of the system, includes force testing where the gate relies on force limitation, and ends with a documented job report saying what we found, what we did and what the system needs next. The force testing isn't an optional extra: dhf TS 013-1:2021 states at section 6.5 that it is necessary as part of regular planned maintenance, using an instrument calibrated annually to EN 12453 or EN 12445. Beyond that, what a visit covers depends on the gate, the make and how hard it works, so we set the scope against your system rather than a standard list, and it's written into the contract before anybody attends. Just ask and we'll talk you through exactly what your visit includes.